1. The service operates at the internet address SureLikes.com (https://surelikes.com) and is an intermediary platform between the Customer and third parties, used for conducting marketing campaigns on social media networks (hereinafter referred to as the “Service” in these Terms and Conditions).
1.1 The owner and Administrator of the Service is the company – VVES Sp. z o. o. with its registered office in Katowice, at the address: ul. Uniwersytecka 13, 40-007 Katowice, Poland, entered into the Register of Entrepreneurs of the National Court Register, maintained by the District Court of Katowice – East in Katowice, VIII Commercial Division of the National Court Register, under the KRS number: 0001137605, with the NIP number: 9542879134, REGON number: 540152128.
2.1 Using the Service means any form of interaction with the SureLikes.com platform, including especially placing orders according to the principles contained in these Terms and Conditions.
2.2 Using the service means acceptance of these terms and conditions and commitment to comply with its rules.
2.3 “Customer” means any person using the Service as defined in section I of the Terms and Conditions.
2.4 “Operator” or “External Company” or “Third-party Company” means an entity completely independent of the Service, which actually provides services consisting of increasing the number of fans, likes, followers, views, subscriptions, and other similar services.
3. Using the Service requires having a working PC computer or phone, an internet browser, JavaScript support, and acceptance of Cookies.
4. The Service provides only intermediary services in concluding campaign orders with third-party companies at the Customer’s request.
5. A Customer who wants to use the Services of the Service must be an adult under the laws of Poland (18 years of age) with full legal capacity or be at least 13 years old and obtain the consent of a parent or legal guardian. Customers using the Service who are 13 years of age or older declare that they have the consent referred to in the previous sentence and will present it at the Administrator’s request. The use of the Service by persons who have not reached the age of 13 is prohibited, and the Administrator has the right to refuse to provide services in case of reasonable doubts as to the Customer’s age.
Registration
1. Registration in the Service takes place via a login link sent to the email address provided by the Customer. The Customer undertakes to protect the received login links and not to share them with third parties.
3. Registration in the service requires verification of the correctness of the email address entered in the registration form.
2. Registration means acceptance of these terms and conditions in their current form at the time of registration.
4. Registration in the service is voluntary. The Customer may at any time withdraw from receiving the information referred to in points 4.1-4.3, without affecting the ability to use the Service’s services.
4.1 The Customer may at any time withdraw consent to receive commercial information referred to in the relevant electronic services and telecommunication laws.
4.2 The Customer may at any time opt out of receiving information about updates or new services offered by the Service.
4.3 The Customer may at any time opt out of receiving information about promotions, discount codes, or other special offers available in the Service.
4.4 The withdrawal referred to in points 4.1-4.3 may be made by sending a message through the contact form available at https://surelikes.com/contact/.
Protection and Security of Personal Data
1. The administrator of personal data collected through the Service is the company VVES Sp. z o.o. with its registered office in Katowice (40-007) at Uniwersytecka 13 Street, with the assigned NIP number: 9542879134, REGON: 540152128, and KRS: 0001137605.
1.1 The protection of personal data takes place in accordance with the requirements of generally applicable laws, in particular applicable privacy laws in the United States, Canada, and other jurisdictions where our services are provided.
1.2 The Administrator respects the right to privacy and cares for the security of Customers’ data. For this purpose, among others, a secure communication encryption protocol (SSL) is used, and personal data is stored on servers.
1.3 All personal data that the Administrator has obtained through the Service’s activities are treated as confidential and are not visible to unauthorized persons.
2. By using the Service, the user simultaneously consents to the processing of their data.
3. The Administrator is not responsible for the actions of third parties resulting from the sharing of login and/or login links by the user or omissions on the part of the user.
4. Data provided by the customer will be processed by the administrator for the purpose of implementing services offered by the Service and for the justified needs of the administrator resulting from legal provisions, in particular for marketing purposes provided by the administrator.
5. The user has the right to access the data they have entered, process, correct it, and to object to the processing of personal data for marketing purposes.
6. The Customer may request the removal of data from the service’s database without giving a reason. Such a request is equivalent to the liquidation of the customer’s account in the service and the forfeiture of unused funds in the Piggy Bank.
7. Further details related to the Privacy Policy can be found here.
Responsibility
1. The Administrator declares that the Service is not in any way affiliated with Instagram, Facebook, Youtube, Twitter / X, TikTok, Google, Spotify, or their partners. All of their logos visible in the service are their property and are used for informational purposes only.
2. The Administrator declares that it will make every effort to ensure the proper functioning of the Service. The Administrator is not liable for any damages caused by the operation of the Service or the lack of functioning of the Service.
3. The Customer of the Service acknowledges with all consequences that the Service provides only intermediary services between the Customer and external companies dealing with the provision of services consisting of increasing the number of fans, likes, followers, views, subscriptions, and other similar services and is not responsible for the actions of these companies.
4. The Customer undertakes to use the Service’s services in a manner consistent with applicable laws, social norms, and good customs. It is forbidden to use the services for purposes that are illegal, violate the rights of third parties, or good customs.
5. The Service executes the order solely based on the data provided by the Customer. The Service does not verify in any way the data provided. In the case of the Customer providing incorrect, incomplete, or unreliable data, the Service does not take responsibility for the failure and lack of effectiveness of the order. The Customer in such a situation is not entitled to claim a refund of the remuneration paid for the order because the Service also suffers material damage as a result of the order placed.
6. The Customer must provide the Service with the correct link or profile name to the selected social network. The provided content (profile, post, video) must be fully public to third parties so that the operator fulfilling the order can execute it correctly.
7. The Customer acknowledges and accepts that the Service transmits data to the operator in accordance with the placed order, and the order data after being transferred to the aforementioned operator cannot be edited or canceled. The Customer in such a situation is not entitled to claim a refund of the remuneration paid for the order because the Service also suffers material damage as a result of the order placed.
8. In the event of a difference between the order placed and its final effect, the Service does not take responsibility for this difference. At the justified request of the Customer, the Service undertakes to submit a document certifying the fact of transmitting the order to an external company in accordance with the content of the order placed by the Customer.
9. The Service ensures that in the event of a situation referred to in paragraph 7, it will make every effort, including in particular contacting the operator, in order to obtain the final effect of the order in accordance with the content of the order placed by the Customer.
10. The Customer acknowledges that the Service does not guarantee permanent and lasting effects of the campaign or promotion conducted by the operator.
11. The Administrator is not responsible for any damage caused by sharing login and/or login links to third parties and losses due to software errors, malware from outside, malware on the customer’s computer, and any other random events.
12. The Administrator is not responsible for the way users use the marketing tools provided by the Service.
13. The Administrator is not responsible for comments left on the site by customers.
14. The Administration has the right to close any account that has been inactive for more than 12 months.
15. The service administration has no possibility to reverse or remove the services acquired for the customer; any decreases may result from the customer’s choice of quality, the account being maintained, organic reach, or interference by third-party programs.
16. Likes, follows, comments, subscriptions, or views and other services obtained through the service may come from accounts from around the world or may come from users in specific regions, depending on what the offer concerns.
17. Orders with incorrectly completed information such as an incorrect name, incorrect link to a photo, video, song, etc. are not subject to refunds and do not have to be completed and/or in such a situation, the service is not obliged to fulfill the order within the regulatory time given to the customer.
18. The Administrator is not responsible for non-performance or improper performance of the service if it was caused by the occurrence of force majeure circumstances, understood as extraordinary, external and unpredictable events over which the Administrator had no influence.
Services and Additional Options
1. All prices displayed in the Service are final prices and include all applicable taxes and fees, in accordance with the current tax status of the company and applicable regulations.
2. The prices of services in the Service depend on the options selected by the customer when purchasing them. All prices are transparent, precisely specified for a specific service, and provided to the Customer before their purchase. The final price of the order consists of the following factors: Base price, Service quality, Implementation deadline, Premium guarantee for the services provided, and the service of gradual addition.
3. The term “Base price” means: the price of the service in the lowest possible configuration, i.e., low quality without additional options which are extra paid services.
4. The term “Service quality” means the following distinction:
4.1 “Low quality” service (at the Base price), which is a service of low quality and consists in the fact that people liking or following, etc., may have random names (users), do not need to have profile pictures, and their profiles may be empty; moreover, their accounts do not need to interact with the customer’s media channel. These accounts are without the operator’s durability guarantee and are not subject to replenishment;
4.2 “High quality” and/or “Premium” service (paid additionally, i.e., not included in the Base price), which is a high-quality service and consists in the fact that people liking or following, etc., have their own profile pictures, completed profile, and can interact with the profile, and additionally, a 30-day replenishment guarantee from the operator is provided for the service. In the case of premium quality, apart from high-quality features, the service is geo-targeted to the EU+ and/or USA region.
5. The term “Implementation deadline” means the following distinction:
5.1 “Normal” service (at the Base price), through which the Service ensures its standard time for transfer for implementation, i.e., transferring the order within 24 hours (in the case of an increased number of orders, this may take up to 72 hours).
5.2 “Lightning” service (paid additionally, i.e., not included in the Base price), through which the Service ensures that your order will be treated as a priority, with precedence over other orders. Thanks to this, you can expect the order to be transferred within 10 minutes (it may normally take up to 72 hours).
6. The term “Gradual addition” means the provision of a service (paid additionally, i.e., not included in the Base price) by dividing the order into appropriate parts, which causes the service provided in this way to have better quality than the service provided at once, without dividing the order.
7. The term “Premium guarantee” means the provision of a service (paid additionally, i.e., not included in the Base price) by providing an additional 30 days of guarantee, after the 30-day protection period from the operator – in the case of high or premium quality. In the case of low-quality services, this guarantee does not apply.
Payments
1. The following forms of payment are accepted in the service:
1.1 Payment by internet transfer or other electronic payment methods – payment is made through the payment system in real-time; the order is processed after recording the inflow of the order value to the account in one of the above-mentioned payment systems.
1.2 Card payment – payment is made through the payment system in real-time; the order is processed after recording the inflow of the order value to the Service’s account in the system.
2. The Administrator is not responsible for the correct functioning of payment systems.
3. All complaints regarding the improper operation of payment systems should be reported directly to the aforementioned systems.
4. The order is processed immediately after the payment is recorded.
5. The invoice is issued automatically according to the data provided in the order.
5.1 The Customer can download the invoice by going to the “Invoices” tab in the “My account” section.
5.2 The invoice is attached to the order confirmation email.
5.3 Invoices are issued in accordance with tax regulations.
5.4 The Customer agrees to receive an invoice in electronic form, which will be sent to the indicated email address and available in the service.
Piggy Bank
The SureLikes.com service offers its Customers the possibility to use the Piggy Bank (also called Virtual Wallet). It is a discount system that allows collecting and using discounts for purchasing services offered exclusively by the Service.
Discount for Top-up
With each top-up of the Piggy Bank, the Customer may receive an additional promotional discount. This discount will be automatically added to the Piggy Bank balance. Detailed conditions for granting discounts, including their amounts, are available on the Piggy Bank page after logging into the Service.
Discount for Making a Purchase
For each properly placed and paid order in the Service, the Customer may receive an additional promotional discount. This discount will be automatically added to the Piggy Bank balance.
Rules for Using Discounts:
1. Discounts accumulated in the Piggy Bank can be used only to reduce the price of future purchases of services offered by the SureLikes.com Service.
2. Accumulated discounts cannot be exchanged for cash and cannot be transferred to other users.
3. Discounts in the Piggy Bank do not constitute a form of electronic money and are not subject to regulations on payment services or anti-money laundering and terrorist financing.
4. The Piggy Bank balance cannot be negative. Discounts can be deducted from the purchase price only up to the available balance.
5. Discounts accumulated in the Piggy Bank are valid for a period of 12 months from the date of the last transaction (receiving or using a discount). After this period, unused discounts may expire, of which the Customer will be informed 30 days in advance.
Complaints
1. Each customer has the right to file a complaint regarding the services offered by the Service.
2. Complaints are handled by the service administration.
3. Complaints regarding ordered services can be submitted through the contact form at https://surelikes.com/contact/ within 14 days from the date of the event justifying the return. The complaint notification should include in particular the following data: Customer’s full name, order number, date of order placement, reason for the complaint, Customer’s contact details.
4. Complaints reported by the User will be considered within 14 days from the moment they are reported.
5. The resolution of the complaint will be sent electronically to the email address indicated by the Customer.
6. The Customer has the right to appeal against the result of the complaint, which should be submitted in writing and sent by mail to the address of the owner and administrator of the service within 14 days from the date of receiving the response to the complaint.
7. The Customer is not entitled to complain when:
7.1 The Customer voluntarily removes and thus disrupts the operation of services provided by the operator through SureLikes.com.
7.2 Due to an error or ignorance, the Customer placed an incorrect order or did not comply with the regulations.
8. Complaints regarding the functioning of the service should be reported through the contact form available at https://surelikes.com/contact/ within 7 days from the date of the event justifying the notification.
Copyright
1. All photos, their descriptions, and other visual or textual materials posted on the Service’s website are the property of the Administrator.
2. It is forbidden to duplicate and distribute in any form the materials specified in paragraph 1 above without obtaining prior, written consent of the Administrator.
Withdrawal from the Agreement
1. In accordance with consumer protection laws, a customer concluding a distance contract has the right to withdraw from it without giving a reason within 14 days from the day of concluding the contract or from the day of delivering the services. To exercise the right to withdraw from the contract, the customer should send a message using the form available at https://surelikes.com/contact/, providing the following information: contact details, email address, statement of withdrawal from the contract, date of purchase and payment, name of the purchased service and its price (including any discount).
2. The right to withdraw from the contract without giving a reason does not apply to consumers in the case of contracts regarding the supply of digital content that is not recorded on a tangible medium if the performance of the service began with the explicit consent of the consumer before the expiry of the withdrawal period and after informing them about the loss of the right of withdrawal.
Final Provisions
1. The Administrator reserves the right to change the regulations. Before placing an order, the user should familiarize themselves with the current wording of the regulations and accept it. Using the services after changes to the regulations means acceptance of its new wording.
2. In the event of a violation of the provisions of the regulations by the customer, in particular with regard to the protection of personal data or principles of confidentiality, the administrator may irrevocably delete the customer’s account.
3. In the event that any of the provisions of the regulations are deemed invalid or ineffective by a final court judgment, the remaining provisions remain in force and continue to bind the parties.
4. These regulations are the property of the administrator of the SureLikes.com service, who reserves the right to copy and modify its content. Copying or modifying the regulations by other entities requires the administrator’s consent.
5. These regulations are subject to applicable laws. Any disputes arising from the provisions of these regulations will be resolved by the court competent for the registered office of the owner of the service, unless mandatory legal provisions state otherwise.